Restaurant Kicks Out Family Because Of Their Disabled Child?

August 13, 2019
1332 Views

Family outings can be really nice, good food shared with people you love. But in this case, it appears one family was rushed to leave after they received their meals.

An Outback Steakhouse manager came out and told them that there has been a complaint so they were told to hurry up and leave.

Saturday night the family and I decided to go to Outback Steakhouse in Glen Burnie for dinner. We were seated almost immediately. We ordered our drinks while skimming the menu then finally ordered our dinner. Our meals came out in good time and all of us were enjoying ourselves up until we were asked to leave because of a noise complaint about my 4-year-old son.

My son Killian was born with a neurological disorder that affects his speech called Childhood Apraxia of Speech. This disorder affects Killian in many ways especially communication and behavioral. He is a very energetic kid with much to say, however when he speaks his words are unclear. A man approached our table about 5 minutes after our food was brought out and introduced himself as the manager. He asked us how our meals were but he didn’t stop there.

This gentleman said that he received a noise complaint about my child. He said that he was very uncomfortable coming to our table to tell us that but unfortunately we needed to finish our meals and leave. I couldn’t believe what I was hearing. I was in total shock! As an apology, he gave us a $20 outback credit to use at a later date. But needless to say, there isn’t going to be a later date.

Why would I subject my son and the rest of my family to that type of discrimination? What would ever make me want to return? Would we be asked to leave again if my son were to be loud? This is not ok and I’m not stopping here. I will be in contact with corporate. I ask that everyone that sees this post to please share it. Outback labels itself as a family-friendly restaurant just not families with special needs restaurant.”

Childhood apraxia of speech (CAS) is an uncommon speech disorder in which a child has difficulty making accurate movements when speaking.

In CAS, the brain struggles to develop plans for speech movement. With this disorder, the speech muscles aren’t weak, but they don’t perform normally because the brain has difficulty directing or coordinating the movements.

To speak correctly, your child’s brain has to learn how to make plans that tell his or her speech muscles how to move the lips, jaw and tongue in ways that result in accurate sounds and words spoken with normal speed and rhythm.

CAS is often treated with speech therapy, in which children practice the correct way to say words, syllables and phrases with the help of a speech-language pathologist.”

So there was a noise complaint and they kicked them out instead of just asking them to keep it down a bit? Seems excessive. The manager should have asked them what’s going on.

Outback Steakhouse made a statement in regards to the incident.

“We’ve been in contact with the family and have personally apologized. We strive to make sure all guests feel comfortable and welcomed in our restaurants and we fell short. We’re learning from what happened and training our team so we can better serve our diverse guest population.”

Outback has provided multiple apologies and offered gift cards, and even a donation to an organization that works with Killian. So far, Amanda is undecided on what to do.”

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