Starbucks Apologizes To Arizona Police For Their Poor Conduct

This past July 4th, a Starbucks employee told police officers to leave, after a customer complained. The customer did not feel comfortable with their presence. The Police Officers left, but they felt they were wronged. The Tempe Police Officer Association tweeted about it, and let Starbucks Corporate Office know.

Starbuck’s response:

“Dear Chief Moir and the entire Tempe Police Department,

Thank you, Chief Moir, for the conversation today.  On behalf of Starbucks, I want to sincerely apologize to you all for the experience that six of your officers had in our store on July 4.

When those officers entered the store and a customer raised a concern over their presence, they should have been welcomed and treated with dignity and the utmost respect by our partners (employees). Instead, they were made to feel unwelcome and disrespected, which is completely unacceptable.

At Starbucks, we have deep appreciation for your department and the officers who serve the Tempe community. Our partners rely on your service and welcome your presence, which keeps our stores and the community a safe and welcoming place.

Our strong relationship with the Tempe Police Department has provided us the opportunity to host several “Coffee with a Cop” events in area stores, which bring residents and police together to discuss relevant issues and find common ground. We look forward to continuing to strengthen our relationship with you, and we agree that the experience of your officers requires an important dialogue – one that we are committed to being part of.

What occurred in our store on July 4 is never the experience your officers or any customer should have, and at Starbucks, we are already taking the necessary steps to ensure this doesn’t happen again in the future.

I will be in Tempe this evening and welcome the opportunity to meet with any of you in person to address concerns or questions.


Rossann Williams
executive vice president, president U.S. Retail
Starbucks Coffee Company”

There is no reason for an employee to even suggest that. If it were any other customer would they still have told them to leave? There is obviously some cops haters working at that Starbucks. They should know better.

This seems weak on the part of Starbucks. I hope by “taking the necessary steps,” they mean they fired the culprit and retrained the staff.

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